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Yes, you. can! Ingrid & Isabel products are available at select boutique stores in both the US and Canada. To find a store near you, please contact Customer Care. Ingrid & Isabel can also be found at Nordstrom.com, Shopbop.com and Bloomingdales.com.
No, our authorized retailers only carry parts of our collection. For example, our Mama + Babe Collection is exclusive to ingridandisabel.com.
Mama + Babe
For sizing information simply select 'What size am I?' on a product page. For general sizing assistance all on one page, please see our Size Charts. Please do not hesitate to contact our customer care team if you have a specific question regarding a specific product.
When your order has been shipped, you will receive an e-mail with your tracking number and a link to online tracking.
To get your order to you as fast as possible, once your order has been submitted, it is transmitted immediately to our warehouse. Unfortunately, no changes can be made to an order at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to assist you with a return after you receive your package.
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.
To get your order to you as fast as possible, once your order has been submitted, it is transmitted immediately to our warehouse. Unfortunately, no additions can be made to an order at this stage. Please place a new order on the website for the additional items. Remember, shipping is on us!
Please allow 14 days to process your returned items after it has been received by the warehouse. We will refund the price of the merchandise including any taxes you were charged (excluding any shipping and return fees). Please allow up to two billing cycles for your credit to appear on your statement.
Sorry, Ingrid & Isabel does not offer price matching or adjustments at this time.
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Unfortunately, we do not offer electronic or physical gift cards, nor do we have the ability to give gift receipts. We are in the process of adding these options in the future.
US Ground shipping is free. Unworn, unwashed or defective merchandise purchased at ingridandisabel.com may be easily returned through our portal. It must be postmarked within 30 days of the delivery date. Any item that is labeled as Final Sale is not eligible for a refund or exchange. Please visit our Shipping and Returns page for complete policies and guidelines.
Shipping & Returns
Returns are easy through our returns portal and exchanges will be free. Note, there will be a $10 fee to cover return shipping and restocking. Please visit our Shipping & Returns page for complete policies and guidelines regarding returns.
Yes, you are able to process an exchange for a different size or color (if available). All exchanges are free. Please visit our return/exchange portal to start the process
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Check out the Afterpay payments FAQ
Afterpay Payments FAQ
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
Visit our shipping page for more information
If you have changed your mind, you can return your item by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at email@example.com Note this does not apply to final sale items
Contact us at firstname.lastname@example.org, 1-844-970-0100 or chat with us live.