Need help?

We’ve shared some of our most frequently asked questions to help you out.

FAQs

Yes, you can! Ingrid+Isabel products are available at select boutique stores in both the US and Canada and can be found online at Nordstrom, Bloomingdale's, Amazon, Madewell, Shopbop, Macy's, and Nuuly. Our sister brand Isabel Maternity is available at Target stores nationwide and also on Target.com.

No, only ingridandisabel.com carries our full collection.

We put a lot of care into the design and fit of our clothes, and conduct fittings with pregnant AND non-pregnant women to maximize versatility. For sizing information on a specific item, simply select "size guide" on that product page and refer to the size chart and guidance on measuring your body. You can also refer to the product's "fit notes" for model measurements. Still unsure? Chat one-on-one with an in-house fit specialist. Email us at customercare@ingridandisabel.com and we'll set it up!

Unfortunately, we do not offer electronic or physical gift cards, nor do we have the ability to give gift receipts. We are in the process of adding these options in the future!

Sorry, we do not offer price matching or adjustments at this time.

Registering for an account allows easy access to your orders, your purchasing history, and personal information. This will improve the checkout process during your next visit as well as facilitate returns/exchanges if necessary. To find out more about how we use your personal information, please read our Privacy Policy.

Click here to retrieve your password.

Orders

When your order has shipped, you will receive an e-mail with your tracking number and a link to online tracking.

Once you submit your order, it goes straight to our warehouse for processing, so no additions can be made to an order at this stage. If you need to add more items, please place a new order on our website.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone (1-844-970-0100) or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

To get your order to you as fast as possible, once your order has been submitted, it is transmitted immediately to our warehouse. Unfortunately, no changes can be made to an order at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to assist you with a return after you receive your package.

Shipping + Returns

Unworn, unwashed, or defective merchandise purchased at ingridandisabel.com may be returned through our portal. It must be postmarked within 30 days of the delivery date. Any item that is labeled as Final Sale is not eligible for a refund or exchange. Please visit our Shipping + Returns page for complete policies and guidelines.

As soon as you make a purchase, our fulfillment center immediately processes your order to get it delivered ASAP. All orders ship within 1-2 business days of the order date.

All orders must be placed by 11 AM PST to be processed on the same business day. If the order is placed after 11 AM PST or on a holiday or weekend, it will ship out the next business day.

If you have any questions, please reach out to our customer service team.

Returns are easy through our returns portal and exchanges will be free. Note, there will be a $10 fee to cover return shipping and restocking. Please visit our Shipping + Returns page for complete policies and guidelines regarding returns.

Yes, you are able to process an exchange for a different size or color (if available). All exchanges are free. Please visit our return/exchange portal to start the process.

Please allow 14 days to process your returned items after it has been received by the warehouse. We will refund the price of the merchandise including any taxes you were charged (excluding any shipping and return fees). Please allow up to two billing cycles for your credit to appear on your statement.

Offset Worry-Free Returns

We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase.

If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us.

If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return.

All eligible items are subject to our return policy whether or not you choose to opt in to the service.

This service does not exempt your order from final sale or other store policies.

Guide Package Protection

Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

Guide Protection for Ingrid + Isabel If you opt out of Guide Package Protection then Ingrid + Isabel is not liable for lost, damaged, or stolen items.

If you’ve purchased package protection and need to make a claim, head here to File a Claim.

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

Guide Package Protection covers lost, damaged, and stolen packages.

You have the option of a refund or replacement of your order.

The cost of Guide Package Protection depends on the total value of your order.

If your parcel hasn't had an updated tracking scan in 5 days, it’s considered lost in transit, and you can make a claim.

File a claim as normal here and Guide will go ahead and process your claim.

30 – 45 days depending on the claim type. This is from the date you placed your order.