Save up to 30% by using pre-tax FSA dollars instead of paying out of pocket
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Put products in your cart as you normally would
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Select Flex Pay at checkout
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Enter your HSA/FSA details in the payment window
If you can't see Flex as a payment method, you'll need to exit Shop Pay.
To do that, just select “Checkout as guest” and then select Flex as Payment Method.
FSA-Eligible Products
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FAQs
FSAs (Flexible Spending Accounts) and HSAs (Health Savings Accounts) are both tax-advantaged accounts that let you use pre-tax money for medical-related expenses, but they work a bit differently. FSAs are usually employer-sponsored and follow a “use-it-or-lose-it” rule, meaning funds must be used within the plan year. HSAs, available with high-deductible health plans, offer more flexibility—your money rolls over year to year.
For more information, see Flex's Comprehensive Guide to HSA/FSAs. And ask your employer.
Ingrid + Isabel has partnered with Flex to process FSA/HSA payments. To use your FSA or HSA funds, Flex requires you check out as a Guest. Don’t worry—you’ll still receive the same order details and customer support! Next, select Flex | Pay with HSA/FSA at checkout. Input your FSA card details and checkout as usual. If you use a regular credit/debit card, Flex will email you an itemized receipt that you can submit to your HSA or FSA provider for reimbursement.
Ingrid + Isabel has partnered with Flex to process FSA/HSA payments. To use your FSA/HSA funds, Flex requires you check out as a Guest.* If you have eligible items in your cart, they will show at checkout.
*Don’t worry—As a guest, you’ll still receive the same order details and customer support!Reach out to customercare@IngridandIsabel.com if you think there is an error.
If you continue to be pushed into the ShopPay checkout, ensure you are checking out as a Guest. If you still have issues we recommend completing your purchase in an incognito window.Reach out to customercare@IngridandIsabel.com if you need support.
FSAs can be declined if any of the data from the card is incorrect (number, expiration date, zip code etc). Flex will alert you in checkout if any of these fields is missing or incorrect so you can update them.
The most common reason for rejection of the card is insufficient funds. Reach out to your HSA or FSA provider to verify the amount of money in your account before attempting to complete your purchase again.
Yes, you can still be reimbursed for the expense.
Select "Flex | Pay with HSA/FSA" at checkout. Instead of entering your HSA or FSA card, input your regular credit card.
Flex will email you an itemized receipt following your purchase. Submit the itemized receipt to your HSA or FSA provider for reimbursement.
Flex has partnered with Ingrid+Isabel to enable consumers to use their HSA/FSA funds. You can think of Flex as an alternative to payment method, similar to Affirm, Klarna etc.
You may reach out to customercare@ingridandisabel.com