FAQs

Yes, you can! Ingrid+Isabel products are available at select boutique stores in both the US and Canada and can be found online at Nordstrom, Bloomingdale's, Amazon, Madewell, Shopbop, Macy's, and Nuuly. Our sister brand Isabel Maternity is available at Target stores nationwide and also on Target.com.

No, only ingridandisabel.com carries our full collection.

We put a lot of care into the design and fit of our clothes, and conduct fittings with pregnant AND non-pregnant women to maximize versatility. For sizing information on a specific item, simply select "size guide" on that product page and refer to the size chart and guidance on measuring your body. You can also refer to the product's "fit notes" for model measurements. Still unsure? Chat one-on-one with an in-house fit specialist. Email us at customercare@ingridandisabel.com and we'll set it up!

Unfortunately, we do not offer electronic or physical gift cards, nor do we have the ability to give gift receipts. We are in the process of adding these options in the future!

Sorry, we do not offer price matching or adjustments at this time.

Registering for an account allows easy access to your orders, your purchasing history, and personal information. This will improve the checkout process during your next visit as well as facilitate returns/exchanges if necessary. To find out more about how we use your personal information, please read our Privacy Policy.

Click here to retrieve your password.

orders

When your order has shipped, you will receive an e-mail with your tracking number and a link to online tracking.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone (1-844-970-0100) or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

To get your order to you as fast as possible, once your order has been submitted, it is transmitted immediately to our warehouse. Unfortunately, no changes can be made to an order at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to assist you with a return after you receive your package.

Shipping + Returns

Unworn, unwashed, or defective merchandise purchased at ingridandisabel.com may be easily returned through our portal. It must be postmarked within 30 days of the delivery date. Any item that is labeled as Final Sale is not eligible for a refund or exchange. Please visit our Shipping + Returns page for complete policies and guidelines.

As soon as you make a purchase, our fulfillment center immediately processes your order to get it delivered ASAP. All orders will be processed the next business day excluding weekends and national holidays.

If you have any questions, please reach out to our customer service team.

Returns are easy through our returns portal and exchanges will be free. Note, there will be a $10 fee to cover return shipping and restocking. Please visit our Shipping + Returns page for complete policies and guidelines regarding returns.

Yes, you are able to process an exchange for a different size or color (if available). All exchanges are free. Please visit our return/exchange portal to start the process.

Please allow 14 days to process your returned items after it has been received by the warehouse. We will refund the price of the merchandise including any taxes you were charged (excluding any shipping and return fees). Please allow up to two billing cycles for your credit to appear on your statement.

package protection

An optional add-on at checkout that can help cover the cost of lost, damaged, or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise, we partnered with SavedBy to resolve it quickly and easily for you.

It varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

No, but it can help speed up the process of resolving issues related to shipping. And then in some cases where packages may not be covered by us, SavedBy can help where we wouldn't be able to.

If you have issues with your package, reach out to SavedBy directly here. Please review their policies to ensure that your package is covered here.

SavedBy can help send a new package within one business day. Sometimes it may take longer, but in most cases they are very quick to resolve issues that arise.

They will send you an email confirmation once you have placed an order that includes SavedBy Package Protection. If you have any questions for their team, please reach out to support@savedby.io or claims@savedby.io for issues with packages.

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