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Ingrid & Isabel, LLC Privacy Policy


INTRODUCTION

Ingrid & Isabel, LLC and its affiliates ("Ingrid & Isabel") values our customers and respects your privacy. We collect information about you through our website in an effort to improve your shopping experience and to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling your order. This Privacy Policy only covers information collected at the Ingrid & Isabel website (this "Website"), and does not cover any information collected offline by Ingrid & Isabel.

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use that information. If our information practices change, we will post an updated policy on our website.

 

TYPES OF INFORMATION COLLECTED

We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:

My Account - You have the opportunity to create a personal shopping account with Ingrid & Isabel. This account allows you to shop faster and easier, and to check on order status and history. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Ingrid & Isabel to store your name, email address and postal code. Should you elect to do so, you may also include in your "My Account" your due date, telephone number, credit card number and shipping and billing addresses. If you choose to include such additional information then you are also authorizing Ingrid & Isabel to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. The information is not used for any other purpose. If you ever use a public computer to visit the "My Account" section of our website we strongly encourage you to log out at the conclusion of your session.

Email List - When you create an account with Ingrid & Isabel, you will be given the option to be added to the Ingrid & Isabel email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at unsubscribe@ingridandisabel.com and include your name and the address in the message, or click the unsubscribe button found at the bottom of the emails we send you.

Purchases - When you place an order, you will be asked to provide your credit card information. Ingrid & Isabel does not store your credit card information beyond what is necessary to complete your order unless you choose to include it in your "My Account" (see above).  This information will only be shared with third parties who perform tasks (such as fulfilling orders and processing credit card payments) as required to complete the purchase transaction.

Calls to Customer Service/Participation in Promotions/Sweepstakes or Surveys - If you call our Customer Service center or participate in one of our promotions or sweepstakes or user surveys, we may ask for additional information, such as your age, interests or product preferences.

 

USE OF YOUR PERSONAL INFORMATION

We use the information we collect for various purposes, including:

    • - to complete your purchase transactions
    • - to provide the services you request
    • - to keep you informed about the status of your orders
    • - to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you
    • - to notify you of product recalls or provide other information concerning products you have purchased
    • - to improve our merchandise selections, customer service, and overall shopping experience
    • - to communicate with you by email, postal mail, telephone, text message, or other means

 

OTHERS WITH WHOM WE MAY SHARE YOUR INFORMATION

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone and (g) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Website or the public.

 

COOKIES

Several of our functions use cookies. A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer's browser. Cookies help us remember you when you return to our website. Cookies also hold information a site may need to personalize/enhance your experience and to gather website statistical data, such as which pages are visited, what is included in your shopping cart, the Internet provider's domain name and the addresses of the sites visited immediately before coming to and immediately after leaving www.ingridandisabel.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets Ingrid & Isabel trace your "clickstream" activity (i.e., the paths taken by visitors to our site as they move from page to page) to enable us to better serve our customers by revealing which portions of our site are the most popular. Cookies contain absolutely no personal information. You may disable cookies on your browser. Please review your browser's instructions for doing so.

 

PIXEL TAGS

We also use "pixel tags" (sometimes called "web beacons" or "clear gifs"), which are tiny graphic images, on our website. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the Website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our Website and your interaction with our advertising and other communications.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our Website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

 

YOUR SECURITY

Ingrid & Isabel goes to great lengths to keep your financial information private and safe. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. In addition, it is our policy to never send your credit card number via e-mail. E-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower right hand corner of your screen to notify you of this change. You will remain in this secure zone for the entire checkout process.

Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use every reasonable means to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

 

YOUR CALIFORNIA PRIVACY RIGHTS

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Ingrid & Isabel, LLC, 2082 Union Street, San Francisco, CA 94123, Attn: Customer Service or by email to inquiries@ingridandisabel.com. Please allow 30 days for a response.

If you have any questions about your privacy or security at ingridandisabel.com, please contact us at 415-409-2900 or inquiries@ingridandisabel.com and include your name and the address in the message.