Ingrid & Isabel Careers - Dropship & Wholesale Coordinator

Position Description

Reporting directly into the Sales & Partnerships VP, the Dropship & Wholesale Coordinator acts as a direct liaison between Ingrid & Isabel and our online dropship and direct fulfillment wholesale customers and is responsible for day-to-day operational management of these customers.

Key Responsibilities

  • Manage the Dropship Product Set-Up Process:
    • Complete accurate retailer item setups on time, working with retailer’s website requirements and anything required in the process: UPCs, Attributes, Copy, Images, etc.

    • Partner with Marketing to ensure all content assets are on track to meet key launch guidelines.

    • Track set-up progress at the customer level, update team on progress weekly.

    • Update dropship new item delivery report

  • Audit and Troubleshoot dropship site execution
  • Function as dropship subject matter expert, drive operational improvements, document best practices and provide input on process changes to develop dropship efficiencies
  • Run dropship assortment and pricing audits monthly. 
  • Manage Wholesale Orders in ERP and WMS systems: data entry, updates and cancellations
  • Project manage Wholesale catalog creation and samples 2x/year
  • Pricing Maintenance: NetSuite ERP and retailer specific systems
  • Ensure clients are serviced promptly and order issues are resolved quickly.
  • Knowledge of Dropship and Wholesale customer vendor guides and shipping requirements to maintain compliance standards and communicate shipping needs to the warehouse.
  • Assist with onboarding new Dropship customers and responsible for Wholesale New Account Setup
  • Develop key relationships with internal and external partners: Operations, Planning, Production, Marketing, Merchandising, 3PL Warehouse, Dropship and Wholesale Contacts
  • Perform additional duties and assignments as requested

Qualifications

  • BA/BS degree required
  • Minimum 2+ years experience in customer service, drop-ship, order management, supply chain, or logistics.
  • Strong Excel, Google Suite, and Dropbox skills
  • Netsuite ERP and EDI experience a Plus

Ability to grow with this company and advance in title and responsibility

A competitive compensation package will be offered including base salary, medical, dental, vision, Flexible Spending Account, and 401k benefits. Post-COVID, this job requires moderate travel.

About Ingrid & Isabel, LLC

Ingrid & Isabel, based in San Francisco, is the leading apparel brand in the maternity category and known for the Bellaband®, a game-changing maternity accessory that suggests mom NOT buy maternity wear so soon, but to use the band to get more life out of her pre-pregnancy clothes. Innovation evolved mom's expectations regarding maternity apparel and today, its brands Ingrid & Isabel and Isabel Maternity exclusively at Target are collectively the largest in the US.

To apply, please email your resume with salary requirements to design@ingridandisabel.com