Ingrid & Isabel Careers - Channel Operations Manager

Ingrid & Isabel is looking for a dynamic, results-driven channel manager with proven experience owning, executing, and managing end-to-end channel operations. Strong candidates are those who are resourceful, inquisitive, and comfortable in a dynamic, entrepreneurial environment.

This position reports directly to the VP, Operations.

Position Description

This position will be charged with end-to-end ownership to support channel needs and drive best-in-class service, including:

  • Approvals and coordination at samples hand-off
  • Management of inbound and outbound work streams
  • Master data maintenance, deep analysis, and new strategies to support enhancements
  • Systems management tasks
  • Development and administration of SOP’s

The Channel Operations Manager will act as a liaison between Design, Product Development, global vendors, Inventory Planning, 3PL teams, and key customer accounts. S/he will ensure supply chain connectivity between the product and sales life cycle, starting from pre-production, to meet delivery goals in an efficient manner.

Key Responsibilities

Pre-Production

  • Coordination of top-of-production samples and bulk fabrics, including packaging
  • Quality control and analysis/reporting of defects
  • Planning to reserve capacity and negotiate timelines for deliverables

Systems Management

  • Item setup and master data maintenance
  • Implementation, onboarding, and maintenance of EDI documents
  • Data synchronization to drive transaction automation

Inbound Operations

  • Purchase order issuance and milestone tracking
  • Logistics coordination and tracking with factory, freight forwarder, and carrier(s)
  • Management of receiving activities at 3PL
  • Reconciliation of bill payment with Accounts Payable

Outbound Operations

  • Sales order management
  • Post-processing to generate advanced shipping notices and invoices for Accounts Receivable
  • Research chargeback claims from retailers for non-compliances

Qualifications

  • 2-5 Years of supply chain and/or operations experience
  • Experience within multi-channel retail is preferred
  • Strong knowledge of Microsoft Excel with an ability to synthesize and analyze disparate data across platforms
  • Familiarity with an ERP systems, WMS, and relational databases
  • Experience with NetSuite is a plus
  • Team player with an ability to work in an agile manner, apply innovative ideas and critical thinking, as well as be detail-oriented in approach
  • Time management and prioritization with an ability to manage multiple projects simultaneously
  • Reliable, self-motivated, personal, and professional self-starter

A competitive compensation package will be offered including base salary, medical, dental, vision, Flexible Spending Account, and 401k benefits.

About Ingrid & Isabel, LLC

Ingrid & Isabel, based in San Francisco, is the leading apparel brand in the maternity category and known for the Bellaband®, a game-changing maternity accessory that suggests mom NOT buy maternity wear so soon, but to use the band to get more life out of her pre-pregnancy clothes. Innovation evolved mom's expectations regarding maternity apparel and today, its brands Ingrid & Isabel and Isabel Maternity exclusively at Target are collectively the largest in the US.

To apply, please email your resume with salary requirements to operations@ingridandisabel.com